At Luxury Clothing Brand, we are committed to providing our customers with exceptional quality, craftsmanship, and service. Each order is carefully inspected and packed before dispatch.

Please review the following policy before placing your order.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided the following conditions are met:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • The item must not have any perfume, makeup, stains, damage, or signs of wear.
  • Items purchased on sale or during promotional offers may be subject to different return conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased on sale or under a special promotion, unless received damaged or incorrect.
  • Customized, altered, or made-to-measure items.
  • Items that have been worn, washed, altered, damaged, or used.
  • Items returned without original tags or packaging.
  • Gift cards and other non-returnable products.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

For verification, we may request clear photographs or a short video showing the product, packaging, tags, and any visible issue. Once the issue is verified, we will arrange a replacement or another appropriate resolution.

Refunds

Approved refunds will be processed after the returned item has been received and inspected.

Refunds will be issued through the original payment method where possible. Processing times may vary depending on the payment provider or bank.

Delivery and shipping charges are non-refundable, except where the return is due to an error on our part, such as sending an incorrect or defective item.

Exchange Policy

Customers may request an exchange for another size or, subject to availability, another eligible item of equal value.

If the requested item is unavailable, we may offer an alternative item, store credit, or refund, depending on the circumstances.

Any difference in price will be payable by the customer where applicable.

Return Shipping

For returns or exchanges due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping charges.

Where the return is due to an incorrect, damaged, or defective item received from us, Luxury Clothing Brand will cover the applicable return shipping cost.

How to Request a Return

To request a return or exchange, please contact our customer support team at:

Email:  info@luxuryclothingbrand.com
WhatsApp: +92 326 8520985

Please provide your order number, the item you wish to return, and the reason for the request.

Our team will review your request and provide the necessary return instructions.

Important Notice

We strongly recommend checking your order immediately upon delivery. Customers should also ensure that the size, color, and product details are correct before placing an order.

Luxury Clothing Brand reserves the right to reject a return or exchange if the product does not meet the conditions outlined in this policy.

This policy may be updated from time to time. Any changes will be published on our website.